Refund policy

Order Cancellation
All orders may be canceled until they are shipped. If your order has been paid for and you need to modify or cancel it, please contact us within 12 hours.

Refunds
Your satisfaction is our number one priority. We want you to shop with complete confidence. That is why we proudly offer an absolute satisfaction guarantee that ensures you will receive your item on time and as described.

Our absolute priority is to please you, so that everyone who shops on boutik-prive.fr benefits from the following guarantees:

full refund if you do not receive your order;
full refund if your order does not arrive within the guaranteed time (45 business days excluding processing time of 2–5 business days)
full or partial refund if the item is not as described

Full refunds are not available in the following circumstances:

your order does not arrive due to factors within your control (for example, providing the wrong shipping address)
your order does not arrive due to exceptional circumstances beyond our control (for example, not cleared by customs, delayed by a natural disaster).

All our products are covered by a 60-day money-back guarantee. Simply send us a message on the Contact Us page or contact us at contact@boutik-prive.fr and we will refund the purchase price.

Easy Returns
All our products are covered by a 60-day money-back guarantee. Contact us and we will refund the purchase price.

We are proud of everything we sell. If you are not satisfied with your purchase, you may return it for a replacement or a refund. No questions asked! However, you must return it at your own expense.

Please contact us first and we will guide you through the steps. We are always ready to offer you the best solutions!

Please do not return your purchase to us unless we have authorized you to do so.